Important member information about your health plan, which was referenced to in Unison member newsletters.

• What benefits and services are covered and what's not
• A list of doctors, dentists, specialists, drug stores, hospitals and vision services
• Pharmacy services
• How to get primary care services
• How to obtain specialty care
• How to obtain behavioral health services
• How to get after-hours care
• How to get care when out of your service area
• What to do in an emergency
• Preventive health guidelines
• Member rights
• Member responsibilities
• How to make a complaint
• How to appeal a decision
• What to do if your appeal is denied
• How we study and evaluate new treatments and services
• Our privacy policy