| Member Services Department |
|
800.895.2017 |
| Representatives are available Monday - Friday, 7 a.m. - 7 p.m. For those hearing or speech-impaired individuals, please call our TTY line at 711. |
TTY: |
711 |
| Provider Services Department |
|
800.600.9007 |
| Representatives are available Monday through Friday 8 a.m. to 5 p.m. |
Fax: |
877.877.7697 |
| Regional Office |
|
877.8-UNISON |
| |
Fax: |
614.794.0562 |
| Administrative Office |
|
412.858.4000 |
| IVR number to check Member eligibility |
|
888.586.4766 |
| Use our toll-free Interactive Voice Response (IVR) system 24 hours a day, 7 days a week to check member eligibility. |
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|
| Utilization Management Department |
|
800.366.7304 |
| Staff is available from Monday through Friday, 8 a.m.-5 p.m, to assist with referrals, prior authorizations, admissions, discharges and coordination of members' care. On-call staff is available 24 hours a day, 7 days a week for emergency prior authorization purposes. |
Fax: |
866.839.4066 |
| Dental: |
888.874.7001 |
| Durable Medical Equipment |
Fax: |
866.839.4067 |
| Care Management Services |
|
800.508.2581 |
| Representatives are available Monday through Friday, 8 a.m. - 5 p.m. |
Fax: |
877.215.9811 |
| Special Needs Unit (SNU) |
|
877.844.8844 |
| To help providers and members with special medical, behavioral and social conditions access their healthcare benefits and needed community resources. |
TTY: |
800.473.0989 |
| Fax: |
877.215.9811 |
| Other Care Management Programs, including: |
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| |
Asthma Management Program |
|
800.414.6675 |
| |
Diabetes Management Program |
|
800.414.6314 |
| |
Miracles Pregnancy Management Program |
|
800.414.6580 |
| HEALTHCHEK Program (EPSDT) |
|
800.377.2142 |
| Unison's Early and Periodic Screening, Diagnosis and Treatment (EPSDT) program for children up to age 21. |
Fax: |
412.457.1377 |
| Fraud and Abuse Hotline |
|
877.766.3844 |
| Our anonymous and confidential reporting hotline is available 24 hours a day, 7 days a week. Please leave a detailed message regarding the suspected fraud or abuse. You do not have to provide your name. If you leave your telephone number, a Unison representative will return your call. |
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|
| 24/7 Nurse Line |
|
800.542.8630 |
| Available 24 hours a day, 7 days a week, to help members with medical advice. |
TTY: |
711 |